Discover the skills you need to start an exciting career as a guest services specialist

Empire College's Guest Services Specialist program can prepare students in administrative responsibilities ranging from computer and communications to guest services, sales, marketing, wine and hospitality skills, and more.

Objective: Students focus on executive office skills combined with a solid general education that can help expand their potential for assumption of supervisory or management responsibility within an organization. Our multi-disciplined Guest Services Specialist program also concentrates on human resources, event planning, customer relationship management, decision making, and a variety of administrative office skills and knowledge.

Courses prepare students for 8 certificates from the Educational Institute of the American Hotel & Lodging Association, culminating in certification as a Guest Service Professional and a specialization in Hospitality Sales and Marketing.

Graduates of our Guest Services Specialist program can explore career opportunities as:

• Reservationists
• Front desk clerks
• Event planners
• Concierges
• Conference service managers
• Tourism and hospitality specialists

Become part of the growing guest services industry and prepare for a variety of exciting career opportunities with Empire College.

Program Length: 7 quarters

Specialized Associate degree awarded upon completion of graduation requirements.

The Guest Services Specialist program includes the following courses:

• Business Meeting and Travel Planning
• Management Communications
• Presentation Skills
• Professional Office Communications
• Tourism in the Hospitality Industry and California Wine Country
• And many more comprehensive courses!

Click here to view a course outline for the Guest Services Specialist program.

Contact us today to learn more about our Office Administration and Hospitality programs!