"Before I started my program at Empire, I was a basic user. Being able to apply the hands-on skills in an internship as I approached graduation and the job market was very beneficial."
- Matthew Clark, Help Desk Technician
Objective: The Computer Support Specialist program was developed to give the student classroom instruction, lab and real work experience to prepare for a career in the technical side of personal computers.
This program offers training in hardware support and services including basic electronic theory, terminology and computer system assembly complete with software installation, troubleshooting, techniques and solutions. There is an introduction to LAN cabling and design, installation, and maintenance. The Computer Support Specialist program also provides students with basic networking skills, which includes Microsoft Windows Clients operating systems and servers.
In keeping with the philosophy of Empire College, courses are included in management communications and career transitions, designed with the Computer Support Specialist in mind. The emphasis in this program is placed on marketable skills (employability).
Empire College is a Microsoft IT Academy and MSDN AA (Microsoft Developers Network Academic Alliance) member and uses a teaching program prescribed by Microsoft to prepare graduates for certification as Microsoft Certified Professionals (MCPs) at the product level.
Graduates are prepared to assume positions as computer consultants or computer technicians.
The student is prepared for the following certifications:
CompTIA A+ Technician
Microsoft certification at the product level (MCTS-Microsoft Certified Technology Specialist) in Windows 7 Professional and Windows Server 2008 Server Administrator.
Certifications are not required to be employed in the career field or to graduate from the program, but they are highly recommended. Exams may be taken at the on-campus Prometric/VUE Testing Center. Exam fees vary, ranging from $60 to $225.
Note: All units in this program are transferable to the Specialized Associate Degree in Information Technology program.
Expected Educational Outcomes: Upon completing the Computer Support Specialist program, students will have demonstrated competency in the following areas:
The ability to diagnose and repair microcomputers (IBM compatibles) using standard diagnostic techniques
Installation and configuration of internal and external computer components
Installation and configuration of application software
The ability to provide customer and user support for computer systems and networking products, including Microsoft Windows, Novell Netware and numerous software products
The ability to interact with users/customers in a professional, businesslike manner
Program Length: 3 quarters
A diploma will be awarded upon successful completion of all graduation requirements. Click here to view a course outline for the Computer Support Specialist program.
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